Stag and Hounds Ltd
4 Main Street
Burrough on the Hill
Melton Mowbray
LE14 2JQ
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☎ 01664 454250
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These terms apply to orders, bookings and payments made through Stag and Hounds Ltd online checkout. All prices are shown in pounds sterling and include applicable VAT. Any additional charges, deposit requirements and cancellation conditions will be clearly displayed before payment. Orders and bookings are accepted when we issue confirmation. Please check your details carefully and contact us promptly if anything needs correcting. If we cannot fulfil an order or booking, we will notify you and refund any payment for the unavailable goods or services. Available service options and relevant dates or times will be displayed before checkout and confirmed with your order or booking. Please speak to our team about allergies or dietary requirements before ordering. Allergen information is available on request. Anyone purchasing alcohol must be aged 18 or over. We may request valid photographic identification and refuse an alcohol sale where age cannot be verified. Any special terms for events or group bookings will be provided before payment. Nothing in these terms affects your statutory consumer rights.
We do not store credit card details nor do we share customer details with any 3rd parties.
Stag and Hounds Ltd is responsible for the personal information collected in connection with our online orders, bookings and customer enquiries. We collect the information needed to provide these services, such as your name, contact details, order or booking details and transaction references. Without the necessary information, we may be unable to complete your order or booking. We use this information to fulfil our contract with you, meet legal accounting obligations and pursue our legitimate interests in answering enquiries, resolving complaints and preventing fraud. Relevant information is shared with providers supporting our website, booking system and payment processing, including Dojo, where necessary to deliver these services. Payment details are handled through the payment provider’s checkout. We retain personal information only for as long as needed to fulfil its purpose, meet legal record-keeping obligations and resolve disputes, then securely delete or anonymise it.
Table bookings Please give us at least 6 hours’ notice if you need to cancel your table to receive a full refund of your booking deposit or advance payment. For cancellations made less than 6 hours before the booking, or if you do not attend, no refund will normally be given. Any amount retained will be limited to our actual net loss, taking account of costs saved and whether we can rebook your table. To cancel or amend your booking, please telephone or email us using the contact details above, providing your name, booking date, time and reference. If we cancel your booking, you will receive a full refund. Food orders and other payments If we cannot supply an item you have paid for, we will refund the relevant payment in full. If an item is incorrect, faulty or not as described, or there is a problem with the service supplied, please contact us promptly so we can investigate and provide the remedy required by your consumer rights. The usual 14-day change-of-mind cancellation right does not apply to perishable food or catering booked for a specific date or period. This does not affect your rights where goods or services are faulty or not supplied as agreed. Please contact us as soon as possible if you wish to cancel a food order. We will confirm whether preparation can be stopped and what refund is available. Refunds will be returned to the original payment method without undue delay and within any applicable statutory deadline. Your bank may take additional time to display the credit. This policy does not affect your statutory rights.
Email: info@stagandhounds.co.uk Telephone: 01664431717